When will I receive my my order?

Once you have placed your order, we normally allow 7-10 days for shipping from when order is placed. Due to the effects of the latest covid outbreak there have been major shipping delays, this can vary. We will keep you posted as to your order status. 

What happens if I don't like what I've received?

We're happy to accept returns within 30 days of the purchase date. If the product is still in as new condition, you can send it back to The Barn Door and we'll process a refund for you. Please be aware that refund amounts are only for items purchased, this does NOT include shipping costs. If  the item is faulty, we take full responsibility and will refund you full amount (incl shipping costs). 

Can The Barn Door help me choose a faux plant for my space?

Yes, absolutely, contact us via the below pop up or send us an email with images of the space you'd like to add some greenery to. We'll come back to you with suggested pieces to help 'naturalize' the space. We are an online-only store and we don't do face-to-face appointments. 

What makes us so different and unique to other stores?

We are obsessed with artificial trees and botanicals and that's what we put our heart into selling and focusing on here at The Barn Door. We have experienced the positive difference it makes in our life by displaying these wonderful pieces around our home. What's even more special is they don't cost the earth! Time and care has gone into pricing our items to provide the best possible deal for you and so you don't feel ripped off! We don't do this for ourselves, we solely believe in creating a positive impact on people's way of living. We want the best for you! 

How is shipping charged?

*Sorry we Do Not ship Internationally. Australia Only.